TalkZeno, published by TechMasti, is an English speaking practice app in which adults talk by voice with an AI partner and with other learners. This page sets out our standards against child sexual abuse and exploitation (CSAE) and how anyone can report a concern.
1. Zero tolerance
We do not tolerate child sexual abuse material (CSAM) or any form of child sexual abuse or exploitation on TalkZeno. This includes grooming, sexualising minors, soliciting or sharing sexual content involving minors, sextortion, and any attempt to contact a child for sexual purposes. Any account involved in such behaviour is permanently banned.
2. TalkZeno is for adults only
- TalkZeno is only for people aged 18 or over, as stated in our Terms & Conditions and Privacy Policy. Users confirm they are 18 or older when they sign in.
- The app is listed on Google Play for adults only and is not designed for or directed at children.
- If we learn that an account belongs to someone under 18, we close it and delete its data.
3. How TalkZeno is designed to keep people safe
- Other learners see only a display name and English level. Email addresses, phone numbers and locations are never shown to other users.
- Conversations are live voice only. There is no way to send photos, videos or files to another user.
- Every 1-to-1 call has Report and Block. Blocking ends the call at once and stops both people from being matched, calling each other or sharing a group room again.
- In group rooms, anyone can leave at any time and the host can mute or remove a participant. Concerns about someone in a room can be reported by email (see below).
- Saved favourites and direct calls are only possible with someone you have already spoken with, and anyone can decline or block at any time.
4. How to report a concern
- In the app: during a 1-to-1 call, tap Report and choose the reason that fits (for example “Inappropriate” or “Harassment”); reporting also blocks the user.
- By email: write to support@techmasti.com with the subject “Child safety report”. Include the other person’s display name, the approximate date and time, and what happened. You do not need a TalkZeno account to report.
- If a child is in immediate danger, contact your local police or emergency number first.
5. What we do with reports
- Child safety reports are reviewed with the highest priority by our moderation team.
- Accounts involved in child sexual abuse or exploitation are banned immediately and permanently, and cannot sign in or connect again.
- We keep the account information relevant to the report so that it can be provided to the authorities.
- We report apparent child sexual abuse material and exploitation to the relevant authorities as required by law, including the National Center for Missing & Exploited Children (NCMEC) and, in India, the National Cyber Crime Reporting Portal (cybercrime.gov.in), and we cooperate with law enforcement requests.
6. Compliance
We comply with the child safety laws that apply to TalkZeno and with Google Play’s Child Safety Standards policy. We review these standards regularly and update this page when our practices change.
7. Child safety contact
Our designated contact for child safety matters, including questions from Google Play and law enforcement, is the TechMasti team at support@techmasti.com.